TSE Cloud Deployed

Incident

TSE Cloud Deployed

Status: closed

Start:

End:

Duration: 2 hours 2 minutes

Affected Components:

TSE Hosted

Update

2023-09-13T15:54:00.0000000Z

Transact engineers are investigating a possible issue with the service(s) TSE Cloud Deployed.

Update

2023-09-13T16:16:00.0000000Z

Transact Engineers have determined that the service(s) TSE Cloud Deployed is currently unavailable.

Update

2023-09-13T16:26:00.0000000Z

Transact Engineers have restarted the service(s) TSE Cloud Deployed and we are seeing several customer recoveries. Should be a short while before all customers are back up.

Update

2023-09-13T17:28:00.0000000Z

Transact Engineers have restarted the service(s) TSE Cloud Deployed and there may be a small customers that may have issue with authorizing card transactions and we are actively working on resolving the issue.

Resolved

2023-09-13T17:56:00.0000000Z

This incident has been resolved and all systems are now operating normally. If you are experiencing any further issues, please reach out to Transact Support.