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TSE Hosted - Software Patch Notification

Wed, 13 May 2026 00:00:00 -0400

The Campus ID Software Services Engineering team will deploy a TSE Software patch to v4.1.9 in hosted environments.

The upgrade will be completed within a single day, with each institution experiencing an estimated six-hour outage during the process.

Please review the TSE Upgrade schedule below:

Activity

Upgrade Window

Impact

TSE Software Upgrade

May 13, 2026 (12:00 AM ET - 06:00AM ET)

May 12, 2026 (11:00 PM CT - 05:00 AM CT)

May 12, 2026 (10:00PM MT - 04:00 AM MT)

May 12, 2026 (09:00 PM PT - 03:00 AM PT)

~6 HRS - ALL TSE Services will be offline

Individual cases will be created for each institution’s upgrade, where all related communications and release documentation will be provided. Please review the attached materials in advance and direct any questions through the respective case.

Institutions with a Test Hosted Environment will be upgraded to TSE 4.1.9 on May 6, 2026, from 07:00 AM to 01:00 PM MST (10:00 AM to 04:00 PM ET). This upgrade will occur one week prior to the scheduled start of Production patch deployments.

Please note that the TSE software patch will be applied to all production (LIVE) hosted institutions during their designated maintenance windows.

Expected impact:

The TSE system will be unavailable during the upgrade window specified in each case.

Illumia is committed to keeping clients informed of all scheduled maintenance affecting production systems. If you have any questions or experience issues after the maintenance window has concluded, please open a case through Illumia Connect or contact Support at 1-888-381-8054, Option 2, then 1

Transaction System SaaS - Scheduled Maintenance

Wed, 06 May 2026 18:00:00 -0400

Maintenance tasks:

Transact Cloud Services will be performing routine Jasper Reporting Services maintenance.

Expected impact:

The Jasper Reporting application will be unavailable for approximately 60 minutes or less while servers are updated. Users may see a timeout during this period.

There is No expected impact to transaction processing during this time.

Illumia wishes to inform our clients of all scheduled maintenance to production systems. If you have any questions or experience any issues after the maintenance window has passed, please open a case via Illumia Connect or 1-888-381-8054, Option 4 then follow the appropriate prompts for Illumia SaaS Client Support.

Mobile Ordering - Scheduled Maintenance

Thu, 30 Apr 2026 04:30:00 -0400

Maintenance tasks:

Illumia will perform scheduled maintenance on the Mobile Ordering environment.

Expected impact:

During this maintenance window, there may be an intermittent impact on Just Walk Out locations for menu sync. All other aspects of Mobile Ordering are expected to function normally.

If you have any questions or experience any issues after the maintenance window has passed, please open a case via Illumia Connect or call Illumia Support at 888-381-8054, Option 3.

Illumia Payments - ERP Integration

Wed, 29 Apr 2026 10:36:00 -0400

This incident has been resolved and all systems are now operating normally.

Impacted clients may need to reattempt yesterday’s failed transactions within Online Service Manager.

Illumia Payments - ERP Integration

Tue, 28 Apr 2026 17:14:00 -0400

Engineers have determined that a phased restart of services should re-enable online lookups for this subset of clients and we are starting that process now. There should be no impact to existing services. Online Postings will be fixed with service restarts over night. Clients who are experiencing connection errors with Online Postings may need to retry postings from the Online Service Manager after the services have been restarted.

Illumia Payments - ERP Integration

Tue, 28 Apr 2026 14:24:00 -0400

Illumia engineers have found that the connectivity issue is affecting a small set of clients. Support will be reaching out to work with those clients individually.

Illumia Payments - ERP Integration

Tue, 28 Apr 2026 13:14:00 -0400

We are currently experiencing issues with connectivity between certain modules within Illumia Payments and a subset of client ERP systems. The impact is specifically to a subset of online lookups performed in Cashiering or Customer Research Center (CRC) as well as to a subset of Online Posting connections. Interfaces that use Transact Exchange are not impacted.

Illumia Insights - Software Release Notification

Tue, 28 Apr 2026 05:00:00 -0400

The scheduled maintenance has been completed and the impacted systems are operating normally.

Illumia Insights - Software Release Notification

Tue, 28 Apr 2026 01:00:00 -0400

Illumia is excited to announce a new update to the Illumia Insights environment. Please be sure to read the Illumia Insights Release Notes available here to learn more.

Expected impact:

Users may experience a delay in data refresh while the update is in progress.

If you have any questions or experience any issues after the maintenance window has passed, please open a case via Illumia Connect or call Illumia Support at 888-381-8054, Option 3.

Illumia Insights - Software Release Notification

Mon, 27 Apr 2026 12:00:00 -0400

We are excited to announce that, following the release of Cloud POS Real Time Data Feed (RTDF) 1.3 on 04/21/26, Open Check and Deposit transaction types are now captured and displayed across all Insights Campus Commerce reports.

As a result, a new Deposit transaction type now appears in the Transaction Type filter.

Note: Open Check transactions currently appear as sale type transactions. A future release will include dedicated filtering for Open Check.

If you have any questions, please open a case via Illumia Connect or call Illumia Support at 888-381-8054, Option 3.

Illumia Payments - Scheduled Maintenance

Sun, 26 Apr 2026 06:00:00 -0400

The scheduled maintenance has been completed and the impacted systems are operating normally.

Illumia Payments - Scheduled Maintenance

Sun, 26 Apr 2026 01:00:00 -0400

Maintenance tasks:

We'll be applying standard operating system patches to the Illumia Payments environment.

Expected impact:

We do not expect there to be any outages, but we expect there to be two brief periods of latency within the first three hours of the maintenance window. In the unlikely event that problems are encountered, periods of slowness or downtime could be more extensive and occur at any time within the maintenance window.

QuickCharge - Monthly OS Patching

Sat, 25 Apr 2026 06:00:00 -0400

The scheduled maintenance has been completed and the impacted systems are operating normally.

QuickCharge - Monthly OS Patching

Sat, 25 Apr 2026 00:00:00 -0400

Maintenance tasks:

We'll be applying standard operating system patches to the QuickCharge environment.

Expected impact:

During the maintenance window we will be applying OS updates to all servers. This will require a reboot which will cause a brief period of downtime for each server.

Illumia Payments - ERP Integrations

Fri, 24 Apr 2026 18:20:00 -0400

This incident has been resolved and all systems are now operating normally.

Cloud POS - Order Routing

Fri, 24 Apr 2026 18:20:00 -0400

This incident has been resolved and all systems are now operating normally.

Illumia Payments - ERP Integrations

Fri, 24 Apr 2026 15:26:00 -0400

The issue with the service(s) ERP Integration is tentatively resolved and Illumia engineers are monitoring the systems to confirm there are no further issues.

Cloud POS - Order Routing

Fri, 24 Apr 2026 14:59:00 -0400

The issue with Cloud POS Order Routing is tentatively resolved and Illumia engineers are monitoring the systems to confirm there are no further issues.

Illumia Payments - ERP Integrations

Fri, 24 Apr 2026 14:26:00 -0400

We are beginning to see signs of recovery for the impacted ERP integrations. Not all have recovered yet and we are continuing to monitor the situation.

Cloud POS - Order Routing

Fri, 24 Apr 2026 13:26:00 -0400

Our cloud provider continues to troubleshoot the issue that is causing delays in certain order routing operations. We would like to provide some additional clarity on the specific impacts:

Orders being sent from Illumia Mobile Ordering to Cloud POS are not being delayed.
Orders being sent from Cloud POS registers or kiosks to the kitchen using Local Routing will reach KDS units and kitchen printers promptly, but will take additional time to be recorded on the backend system for reporting purposes.
Orders being send from Cloud POS registers or kiosks to the kitchen using Cloud Routing will encounter delays.

Cloud POS - Order Routing

Fri, 24 Apr 2026 12:51:00 -0400

The delay in orders moving through the queuing process is being caused by a cloud provider issue. The provider is actively working towards a resolution.

Illumia Payments - ERP Integrations

Fri, 24 Apr 2026 12:07:00 -0400

A subset of integrations between Illumia Payments and client ERP systems are currently experiencing latency or unavailability due to a cloud provider issue. Illumia Engineers are working to remediation the issue.

Cloud POS - Order Routing

Fri, 24 Apr 2026 12:01:00 -0400

Cloud POS is currently experiencing delays with orders moving through the queuing process. Illumia engineers are currently working to resolve the issue.

Mobile Ordering - Software Release and Scheduled Maintenance

Thu, 23 Apr 2026 06:00:00 -0400

The scheduled maintenance has been completed and the impacted systems are operating normally.

Slack Threads Not Loading

Thu, 23 Apr 2026 05:51:51 -0400

Resolved.

Slack Threads Not Loading

Thu, 23 Apr 2026 05:50:51 -0400

Further investigation confirms that the issue impacting Thread loading has been self- resolved, and our team will continue to investigate to ensure that this doesn’t reoccur. We apologize for the trouble today and thank you for your patience.

Mobile Ordering - Software Release and Scheduled Maintenance

Thu, 23 Apr 2026 05:00:00 -0400

Maintenance tasks:

Illumia will perform scheduled maintenance on the Mobile Ordering environment to deploy the Mobile Ordering 2026.2 Release. Please be sure to read the Release Notes to learn more.

Expected impact:

While there is no expected downtime nor impact on clients during this update, Illumia wishes to inform our clients of all scheduled maintenance to production systems.

If you have any questions or experience any issues after the maintenance window has passed, please open a case via Illumia Connect or call Illumia Support at 888-381-8054, Option 3.

Slack Threads Not Loading

Thu, 23 Apr 2026 04:05:20 -0400

We’re still investigating these issues with Threads not loading. No additional information to share just yet, but we’ll keep you posted as soon as we have an update.

Slack Threads Not Loading

Thu, 23 Apr 2026 03:27:17 -0400

Some users are having trouble loading Threads in Slack, this is affecting Windows and Chrome users. Users may receive an error asking them to ‘Try Again’.

We apologize for the inconvenience and will report back as more information becomes available.

eAccounts Authentication

Wed, 22 Apr 2026 14:32:00 -0400

This incident has been resolved and all systems are now operating normally.

eAccounts Authentication

Wed, 22 Apr 2026 10:04:00 -0400

We've updated our SAML 2 SSO configuration: the SAML 2 and Shibboleth SSO metadata has been replaced and our SAML signing (sign-in) certificate has been rotated.

Action required: Please update your SAML 2 IdP SSO setup immediately to avoid login failures. The SAML metadata URL is unchanged for a given existing configuration.

What to do (recommended): Refresh your IdP SAML2 application connected to eAccounts to ensure the latest metadata is being retrieved.

If a static metadata XML file is being used in the SAML 2 IdP configuration, retrieve the metadata URL from the metadata URL link inside of SP Management Portal.

eAccounts Authentication

Wed, 22 Apr 2026 09:38:00 -0400

Illumia engineers have identified an issue with SAML authentication for some clients which may be preventing login to eAccounts web and mobile. We are currently investigating.

Cloud POS - Back Office - Software Release and Scheduled Maintenance

Wed, 22 Apr 2026 05:00:00 -0400

The scheduled maintenance has been completed and the impacted systems are operating normally.

TSE Hosted - Scheduled Maintenance

Wed, 22 Apr 2026 05:00:00 -0400

The scheduled maintenance has been completed and the impacted systems are operating normally.

Cloud POS - Back Office - Software Release and Scheduled Maintenance

Wed, 22 Apr 2026 04:00:00 -0400

Maintenance tasks:

Illumia will perform scheduled maintenance on the Cloud POS Back Office environment. Please be sure to read the Cloud POS 6.29.7 Release Notes to learn more.

Expected impact:

There is no expected downtime for this maintenance, however, any scheduled exports or reports during this time will be queued for processing when maintenance is completed.

If you have any questions or experience any issues after the maintenance window has passed, please open a case via Illumia Connect or call Illumia Support at 888-381-8054, Option 3.

TSE Hosted - Scheduled Maintenance

Wed, 22 Apr 2026 00:00:00 -0400

Maintenance tasks:

Our Cloud Service team will be applying Operating System, Database, TSE and Instant Id Patches.

Expected impact:

Please review the new maintenance schedule below:

Activity	TSE System Time Zone	Maintenance Window	Impact
OS Patching for TSE Application Servers	Eastern Time Zone	12:00 AM - 01:00 AM ET	~10 minutes of disruption to each system in this group when their application server reboots
OS Patching for TSE Application Servers	Central Time Zone	01:00 AM - 02:00 AM ET (12:00 AM - 01:00AM CT)	~10 minutes of disruption to each system in this group when their application server reboots
OS Patching for TSE Application Servers	Mountain Time Zone	02:00 AM - 03:00 AM ET (12:00 AM - 01:00 AM MT)	~10 minutes of disruption to each system in this group when their application server reboots
OS Patching for TSE Application Servers	Pacific Time Zone & Aramark	03:00 AM - 4:00 AM ET (12:00 - 01:00 AM PT)	~10 minutes of disruption to each system in this group when their application server reboots
OS Patching for the Database Server	All TSE Hosted Systems	04:00 - 05:00 AM ET (03:00 - 04:00 AM CT) (02:00 - 03:00 AM MT) (01:00 - 02:00 AM PT)	~45 minutes of disruption to all clients

Illumia will continue to inform our clients of all scheduled maintenance to production systems. We appreciate your feedback. If you have any questions or experience any issues after the maintenance window has passed, please open a case via Illumia Connect or call 1-888-381-8054, Option 2, then 1.

Transact ACI v2

Tue, 21 Apr 2026 22:09:00 -0400

This issue has been resolved and the system is operating normally.

Transact ACI v2

Tue, 21 Apr 2026 21:56:00 -0400

The issue is tentatively resolved and we are monitoring the system to ensure there are no further issues.

Transact ACI v2

Tue, 21 Apr 2026 21:02:00 -0400

ACI v2 is experiencing intermittent availability. Engineers are investigating the issue.

Custom status not expiring

Tue, 21 Apr 2026 11:48:38 -0400

Resolved.

Custom status not expiring

Tue, 21 Apr 2026 11:47:38 -0400

Resolved

This issue is now resolved for all users.

Current status and recent actions taken: Custom statuses set to expire at a specific time are now clearing as expected. The issue self-resolved when the next scheduled expiration job successfully processed the affected users.
Scope: Some external users globally were affected. Users on desktop were impacted; the issue was not reproducible internally or across test workspaces.
Previous impact to end users: Some users may have experienced custom statuses that did not automatically clear at their scheduled expiration time.
Required resolution steps: No steps required.

We apologize for any disruptions to your day.

Custom status not expiring

Tue, 21 Apr 2026 09:46:30 -0400

We're aware of an issue affecting Slack. Some users who have set a custom status to expire at a specific time are finding that their status is not automatically clearing as expected. We are actively investigating and we'll provide an update as soon as we have more information available.

Cloud POS - Sync delays for registers and kiosks

Mon, 20 Apr 2026 19:36:00 -0400

This incident has been resolved and all systems are now operating normally.

Cloud POS - Sync delays for registers and kiosks

Mon, 20 Apr 2026 15:58:00 -0400

The issue with the service(s) Cloud POS is tentatively resolved and Illumia engineers are monitoring the systems to confirm there are no further issues.

Cloud POS - Sync delays for registers and kiosks

Mon, 20 Apr 2026 15:26:00 -0400

Illumia Engineers have engaged vendor support for assistance in applying the mitigation. Syncs may still be delayed.

Cloud POS - Sync delays for registers and kiosks

Mon, 20 Apr 2026 14:21:00 -0400

Illumia Engineers continue to work on applying a mitigation to the impacted resources. Syncs may still be delayed.

Cloud POS - Sync delays for registers and kiosks

Mon, 20 Apr 2026 12:12:00 -0400

Illumia Engineers are investigating an issue with the service(s) Cloud POS. Syncs are experiencing delays and failures.

Cloud POS - Order Routing

Mon, 20 Apr 2026 09:47:00 -0400

This incident has been resolved and all systems are now operating normally.

Cloud POS - Order Routing

Mon, 20 Apr 2026 09:04:00 -0400

The issue is tentatively resolved and we are monitoring the system to ensure there are no further issues. Orders placed during the incident may continue to be delayed as the system continues to recover and may arrive in large volumes.

Cloud POS - Order Routing

Mon, 20 Apr 2026 08:34:00 -0400

Illumia Engineers have determined the cause of the issue and are working to resolve it.

Cloud POS - Order Routing

Mon, 20 Apr 2026 07:32:00 -0400

Cloud POS is currently experiencing delays with orders moving through the queuing process. Illumia engineers are currently working to resolve the issue.

Users may experience delays due to increased load on bychan keyspace affecting system performance

Mon, 20 Apr 2026 05:05:11 -0400

This issue is now resolved for all users.

Current status and recent actions taken: We've completed rolling back the change to address the issue impacting core Slack functionality, including launching Slack, sending messages, loading threads, and other related actions.
Scope: All Slack enterprise customers.
Previous impact to end users: Users experienced issues with channel-related operations, including delays or failures when loading channels or retrieving channel membership lists.

We apologize for any disruptions to your day.

Users may experience delays due to increased load on bychan keyspace affecting system performance

Mon, 20 Apr 2026 05:05:11 -0400

Resolved.