Illumia rss feed

Illumia Payments - Scheduled Maintenance

Sun, 21 Jun 2026 01:00:00 -0400

Maintenance tasks:

We'll be applying standard operating system patches to the Illumia Payments environment.

Expected impact:

We do not expect there to be any outages, but we expect there to be two brief periods of latency within the first three hours of the maintenance window. In the unlikely event that problems are encountered, periods of slowness or downtime could be more extensive and occur at any time within the maintenance window.

Illumia wishes to inform our clients of all scheduled maintenance to production systems. If you have any questions or experience any issues after the maintenance window has passed, please open a case via Illumia Connect or 1-888-381-8054, Option 1 then 1.

QuickCharge - Monthly OS Patching

Sat, 20 Jun 2026 00:00:00 -0400

Maintenance tasks:

We'll be applying standard operating system patches to the QuickCharge environment.

Expected impact:

During the maintenance window we will be applying OS updates to all servers. This will require a reboot which will cause a brief period of downtime for each server.

TSE Hosted - Scheduled Maintenance

Wed, 17 Jun 2026 00:00:00 -0400

Maintenance tasks:

Our Cloud Service team will be applying Operating System, Database, TSE and Instant Id Patches.

Expected impact:

Please review the new maintenance schedule below:

Activity	TSE System Time Zone	Maintenance Window	Impact
OS Patching for TSE Application Servers	Eastern Time Zone	12:00 AM - 01:00 AM ET	~10 minutes of disruption to each system in this group when their application server reboots
OS Patching for TSE Application Servers	Central Time Zone	01:00 AM - 02:00 AM ET (12:00 AM - 01:00AM CT)	~10 minutes of disruption to each system in this group when their application server reboots
OS Patching for TSE Application Servers	Mountain Time Zone	02:00 AM - 03:00 AM ET (12:00 AM - 01:00 AM MT)	~10 minutes of disruption to each system in this group when their application server reboots
OS Patching for TSE Application Servers	Pacific Time Zone & Aramark	03:00 AM - 4:00 AM ET (12:00 - 01:00 AM PT)	~10 minutes of disruption to each system in this group when their application server reboots
OS Patching for the Database Server	All TSE Hosted Systems	04:00 - 05:00 AM ET (03:00 - 04:00 AM CT) (02:00 - 03:00 AM MT) (01:00 - 02:00 AM PT)	~45 minutes of disruption to all clients

Illumia will continue to inform our clients of all scheduled maintenance to production systems. We appreciate your feedback. If you have any questions or experience any issues after the maintenance window has passed, please open a case via Illumia Connect or call 1-888-381-8054, Option 2, then 1.

Cloud POS - Back Office - Scheduled Maintenance

Tue, 16 Jun 2026 04:00:00 -0400

Maintenance tasks:

Illumia will perform scheduled maintenance on the Cloud POS Back Office environment.

Expected impact:

We do not expect any downtime during this maintenance. In the unlikely event that problems are encountered, periods of slowdown or downtime may occur at any time during the maintenance window.

If you have any questions or experience any issues after the maintenance window has passed, please open a case via Illumia Connect or call Illumia Support at 888-381-8054, Option 3.

Mobile Ordering - Scheduled Maintenance

Mon, 15 Jun 2026 05:00:00 -0400

Maintenance tasks:

Illumia will perform scheduled maintenance on the Mobile Ordering environment.

Expected impact:

While there is no expected downtime nor impact on clients during this update, Illumia wishes to inform our clients of all scheduled maintenance to production systems.

If you have any questions or experience any issues after the maintenance window has passed, please open a case via Illumia Connect or call Illumia Support at 888-381-8054, Option 3.

File Transfer Services - Scheduled Maintenance

Mon, 15 Jun 2026 04:00:00 -0400

Maintenance tasks:

Routine OS patches are scheduled to be applied to the Illumia file transfer servers.

Expected impact:

Users will be unable to send or receive files from ftp.transactcampus.com and eft.cashnet.com during the maintenance window.

Bitbucket Cloud - Database Maintenance

Sat, 13 Jun 2026 13:00:00 -0400

Bitbucket Cloud will perform database maintenance on Saturday, June 13, 2026 from 17:00 to 19:00 UTC. The maintenance will require downtime for all Bitbucket Cloud services including the Bitbucket website, Git operations via SSH and HTTPS, API requests, and Bitbucket Pipelines for the duration of this time (two hours). We encourage all of our users to plan their operations around this window.

Degraded performance of Bitbucket

Thu, 11 Jun 2026 20:14:00 -0400

On June 11, 2026, Bitbucket users may have experienced performance degradation affecting Bitbucket OAuth login. The issue has now been resolved, and the service is operating normally for all affected customers.

Degraded performance of Bitbucket

Thu, 11 Jun 2026 19:58:00 -0400

The performance degradation of Bitbucket has been resolved, and services are now operating normally for all affected customers. We will continue to monitor performance closely to confirm stability.

Degraded performance of Bitbucket

Thu, 11 Jun 2026 19:21:00 -0400

We have identified the likely cause of the issue, and our teams are diligently working on a mitigation. Affected users may experience OAuth login issues in Bitbucket. We will continue to share additional updates here as more information is available.

Child windows displaying content at half height

Thu, 11 Jun 2026 19:16:33 -0400

Resolved.

Child windows displaying content at half height

Thu, 11 Jun 2026 19:15:33 -0400

We've validated that the fix resolved the issue and child windows are now displaying content as expected.

You may need to reload Slack using Command + Shift + R (Mac) or Ctrl + Shift + R (Windows/Linux) in order for this fix to be reflected on your end. We're sorry for the disruption this caused to your day.

Degraded performance of Bitbucket

Thu, 11 Jun 2026 18:48:41 -0400

We are actively investigating reports of performance degradation affecting Bitbucket OAuth login. We will share updates here as more information is available.

Child windows displaying content at half height

Thu, 11 Jun 2026 18:43:12 -0400

We’ve deployed a fix and are now performing validations. We'll provide an update in 30 minutes or sooner if additional information becomes available.

Child windows displaying content at half height

Thu, 11 Jun 2026 18:13:07 -0400

We're aware of an issue affecting the Slack desktop app. Users may find that content in child windows, such as channels or documents opened in a separate window, displays at reduced height. We’ve identified the technical trigger and are deploying a fix.

We'll provide an update in 30 minutes or sooner if additional information becomes available.

Retroactive Incident: Mail Delivery Delay to a Small Subset of Users

Thu, 11 Jun 2026 13:06:31 -0400

Incident closed.

Retroactive Incident: Mail Delivery Delay to a Small Subset of Users

Thu, 11 Jun 2026 13:05:31 -0400

Twilio-Sengrid mail delivery was degraded for approximately 9 minutes between 9:18 AM and 9:27AM Pacific Time on 06/11/2026. During this period of time customers may have experienced delays affecting a subset of users. User experience was degraded with delayed mail delivery during this window, though the scope was limited to affected users rather than system-wide outage. The issue has now been resolved.

Trouble with Gmail add-on Integration

Thu, 11 Jun 2026 02:40:58 -0400

Resolved.

Trouble with Gmail add-on Integration

Thu, 11 Jun 2026 02:39:58 -0400

We've resolved the issue that prevented customers from using the Slack Gmail add-on. The fix has been successfully deployed; health metrics have stabilized, and the Gmail add-on is now fully operational for all affected users.

We apologize for any inconvenience this may have caused.

Trouble with Gmail add-on Integration

Thu, 11 Jun 2026 02:04:09 -0400

We’re continuing to investigate the issues with the Slack Gmail add-on and are actively working on a fix to resolve the issue. There’s no new information to share at this time, but we’ll provide an update as soon as we have more details on implementing the fix.

We apologize for any inconvenience this issue is causing for users.

Trouble with Gmail add-on Integration

Wed, 10 Jun 2026 20:18:54 -0400

We’re actively working on the fix to resolve the issue. We estimate this will take approximately four hours or more to complete, and validate the fix, before it can be deployed. As such, the next status update will be once the fix has been completed and validated, or we have new information to share. We apologize for any inconvenience this issue is causing for users.

Trouble with Gmail add-on Integration

Wed, 10 Jun 2026 19:39:55 -0400

We continue to investigate the issue impacting Slack Gmail add-ons. We've identified the cause and our teams are working on a fix to resolve the issue as soon as possible.

We’ll provide an update once additional information becomes available.

Trouble with Gmail add-on Integration

Wed, 10 Jun 2026 18:49:33 -0400

We’ll provide an update in 60 minutes or sooner if additional information becomes available.

Trouble with Gmail add-on Integration

Wed, 10 Jun 2026 17:37:18 -0400

We’re still investigating the issue impacting Slack Gmail add-ons. No additional news to share just yet, but we’re focused on getting things back to normal as quickly as we can. We apologize for the continued trouble.

We’ll provide an update in 60 minutes or sooner if additional information becomes available.

Trouble with Gmail add-on Integration

Wed, 10 Jun 2026 17:05:12 -0400

We’re still actively investigating the issue impacting the Slack Gmail add-on. We are working to identify the cause, and no workaround is currently available. We’ll provide an update in 30 minutes or sooner if additional information becomes available.

Trouble with Gmail add-on Integration

Wed, 10 Jun 2026 16:36:35 -0400

We're aware of an issue impacting the Slack Gmail add-on integration. As a result, users are unable to interact with the add-on and may encounter a “Something went wrong when executing the add-on. For help, contact the add-on developer” error message when attempting to use it. We are investigating the cause of this issue. We'll provide an update in 30 minutes or sooner if additional information becomes available.

Mobile Ordering - Order Routing

Wed, 10 Jun 2026 10:06:00 -0400

This incident has been resolved and all systems are now operating normally.

Mobile Credential for Samsung Wallet

Wed, 10 Jun 2026 09:51:00 -0400

This incident has been resolved and all systems are now operating normally.

Mobile Credential for Samsung Wallet

Wed, 10 Jun 2026 09:40:00 -0400

The issue with the service(s) Mobile Credential for Google Pay Wallet is tentatively resolved and Illumia engineers are monitoring the systems to confirm there are no further issues.

Transact IDX - Import File Processing

Wed, 10 Jun 2026 09:21:00 -0400

This incident has been resolved and all systems are now operating normally.

Mobile Credential for Samsung Wallet

Wed, 10 Jun 2026 07:13:00 -0400

Our third-party service provider has informed us that the issue with Mobile Credential is limited to provisioning with Samsung Wallet. Google and Apple Pay will continue to work as expected. We will provide an update when more information is available.

Mobile Ordering - Order Routing

Wed, 10 Jun 2026 06:50:00 -0400

The issue with the service(s) Mobile Ordering is tentatively resolved and Illumia engineers are monitoring the systems to confirm there are no further issues.

Transact IDX - Import File Processing

Wed, 10 Jun 2026 06:49:00 -0400

The issue with the service(s) Transact IDX, Door Access is tentatively resolved and Illumia engineers are monitoring the systems to confirm there are no further issues.

Mobile Credential for Samsung Wallet

Wed, 10 Jun 2026 06:38:00 -0400

Transact engineers are investigating a possible issue with Mobile Credential for Google Pay Wallet.

Mobile credential provisioning is currently offline. New credentials cannot be issued. Currently provisioned credentials will continue to work with no issues.

Unable to load Assets page

Wed, 10 Jun 2026 06:00:00 -0400

On June 10 2026, between 08:10 and 09:08 UTC, users experienced degraded performance and inability to load the Assets page, which is impacting the ability to create, update, and delete assets. We have implemented a fix and services have been restored to normal operation for all affected customers.

Unable to load Assets page

Wed, 10 Jun 2026 05:42:42 -0400

Users are facing degraded performance while accessing Assets page which is impacting Assets object creation, updation and deletion activities. Our teams are investigating actively and will be sharing more details in next 1 hour.

Widespread Email deferrals

Wed, 10 Jun 2026 04:49:00 -0400

Our engineers have monitored the fix and confirmed the issue with email deferrals has been resolved. All services are now operating normally at this time.

Delays in processing incoming Emails, Work Item notifications, and Scheduled Triggers in Marketplace Apps

Wed, 10 Jun 2026 02:31:00 -0400

We are now confident that any of the tasks that were impacted by this incident and were delayed should now be operating as expected. We apologize for any inconvenience that this issue may have caused.

Delays in processing incoming Emails, Work Item notifications, and Scheduled Triggers in Marketplace Apps

Wed, 10 Jun 2026 02:14:00 -0400

Our team has now determined that performance has returned to expected levels for those impacted by this incident. Additional products that are now known to have been impacted by this incident are Confluence, Customer Service Management, and Jira Product Discovery. These products would have seen similar impact where email notifications or processing of events may have been delayed while this incident was underway. We are now monitoring for the full recovery of performance across all products and will update when we are confident this issue is fully resolved, or within one hour, whichever is sooner.

Widespread Email deferrals

Wed, 10 Jun 2026 01:51:00 -0400

Our engineers have implemented a fix and are monitoring system performance. We will provide another update in an hour or as soon as more information becomes available.

Delays in processing incoming Emails, Work Item notifications, and Scheduled Triggers in Marketplace Apps

Wed, 10 Jun 2026 01:39:00 -0400

Our team has identified the root cause for this issue and has now deployed a fix that is rolling out across impacted products. At this time we are monitoring for the recovery of these events across Jira Service Management, Jira Cloud and Ecosystem app Scheduled Triggers. We will provide further update within one hour or when we have seen a full recovery of all task processing across these products.

Widespread Email deferrals

Wed, 10 Jun 2026 01:07:54 -0400

Starting around 9:25 AM GMT+8 on June 10, 2026, our engineers began investigating an issue affecting email processing within SendGrid. Users may have experienced elevated email deferrals, with some messages temporarily receiving "Internal Server Error" responses during delivery attempts. This issue does not impact mail send capability; however, delivery may have been delayed for a subset of messages. Our team continues to investigate the root cause and monitor system performance. We will provide another update in 60 minutes or as soon as more information becomes available.

Delays in processing incoming Emails, Work Item notifications, and Scheduled Triggers in Marketplace Apps

Wed, 10 Jun 2026 00:55:13 -0400

We are investigating reports of extended delays being experienced across tasks such as processing of Incoming Emails, Notifications relating to changes or creation of Work Items, in addition to delays in processing Scheduled Triggers from Marketplace apps. Our team is looking into this with urgency and we will provide further update within one hour as our investigation continues.

Mobile Ordering - Order Routing

Tue, 09 Jun 2026 19:44:00 -0400

Our third-party provider is still working to resolve the issue causing latency with some mobile orders. They are actively working on mitigations, but are still seeing failures at this time. Our next update will be sent tomorrow morning.

Transact IDX - Import File Processing

Tue, 09 Jun 2026 19:41:00 -0400

Our third-party provider is still working to resolve the issue causing latency with some file uploads to IDX. They are actively working on mitigations, but are still seeing failures at this time. Our next update will be sent tomorrow morning.

Mobile Ordering - Order Routing

Tue, 09 Jun 2026 17:50:00 -0400

Illumia Engineers have been informed of a third-party issue which is intermittently causing high latency receiving mobile orders. We will provide additional updates as we receive them.

Transact IDX - Import File Processing

Tue, 09 Jun 2026 16:50:00 -0400

Illumia engineers have been notified of a third-party service provider issue which is causing high latency for some client imports. We will provide updates as we receive them.

Transact IDX - Import File Processing

Tue, 09 Jun 2026 15:18:00 -0400

This issue is affecting only a small subset of clients. Most imports are going through without delays. Illumia engineers continue to investigate issues with the few affected clients.

Some users experiencing issues viewing boards and work items

Tue, 09 Jun 2026 14:28:00 -0400

The issue has now been resolved, and the service is operating normally for all affected customers.

Some users experiencing issues viewing boards and work items

Tue, 09 Jun 2026 14:27:00 -0400

The issue has now been resolved, and the service is operating normally for all affected customers.

Transact IDX - Import File Processing

Tue, 09 Jun 2026 14:23:00 -0400

Illumia engineers have identified an issue processing IDX imports and are currently investigating.

Some users experiencing issues viewing boards and work items

Tue, 09 Jun 2026 06:36:00 -0400

Our team has been able to apply the fix and mitigate the issue. The services have been restored to normal operations. We will continue to actively monitor over the next 8 hours to confirm stability.

Some users experiencing issues viewing boards and work items

Tue, 09 Jun 2026 06:36:00 -0400

Our team has been able to apply the fix and mitigate the issue. The services have been restored to normal operations. We will continue to actively monitor over the next 8 hours to confirm stability.

Some users experiencing issues viewing boards and work items

Tue, 09 Jun 2026 06:21:00 -0400

Our team has now identified what we believe to be the root cause of this issue and is working on a fix. The expected fix for this issue will be rolling out progressively so customers should see resolutions to their issues viewing Jira boards and work items occurring over the next few hours. We will provide further update either when the update has fully completed or within 3 hours, whichever occurs earlier.

Some users experiencing issues viewing boards and work items

Tue, 09 Jun 2026 06:21:00 -0400

Some users experiencing issues viewing boards and work items

Tue, 09 Jun 2026 06:20:00 -0400

Some users experiencing issues viewing boards and work items

Tue, 09 Jun 2026 06:20:00 -0400

Some users experiencing issues viewing boards and work items

Tue, 09 Jun 2026 05:27:00 -0400

Some users experiencing issues viewing boards and work items

Tue, 09 Jun 2026 05:27:00 -0400

Some users experiencing issues viewing boards and work items

Tue, 09 Jun 2026 05:26:00 -0400

Some users experiencing issues viewing boards and work items

Tue, 09 Jun 2026 05:26:00 -0400

Some users experiencing issues viewing boards and work items

Tue, 09 Jun 2026 02:22:00 -0400

Some users experiencing issues viewing boards and work items

Tue, 09 Jun 2026 02:22:00 -0400

Some users experiencing issues viewing boards and work items

Tue, 09 Jun 2026 02:21:00 -0400

Some users experiencing issues viewing boards and work items

Tue, 09 Jun 2026 02:21:00 -0400

Some users experiencing issues viewing boards and work items

Tue, 09 Jun 2026 01:29:37 -0400

We are investigating reports of intermittent errors and degredated performance for some Jira Service Management and Jira Cloud customers. We will provide further updates within one hour.

Some users experiencing issues viewing boards and work items

Tue, 09 Jun 2026 01:29:37 -0400

We are investigating reports of intermittent errors and degredated performance for some Jira Service Management and Jira Cloud customers. We will provide further updates within one hour.

Quickcharge - Software Release Notification

Mon, 08 Jun 2026 13:25:00 -0400

Illumia is pleased to announce a Quickcharge release scheduled for the late evening of June 11 through the early morning of June 12.

Please check your Back Office system for an in-app message to determine whether your site is included in this deployment wave.

Release Notes will be distributed in a future communication and will also be available through our support channels.

Thank you for being a valued Quickcharge customer.

The Quickcharge Team

If you have any questions, please open a case via Transact Connect or call Quickcharge Support at 844-766-4435.